Returns & Exchanges policy - Uniform Ordering Portal

At Distinctive Image Workwear, all items ordered through your Company's Uniform Portal are custom ordered specifically for your business. Many garments are also decorated with your Company branding, which means they cannot be resold. 

For this reason, we ask that all orders are placed carefully, particularly when selecting sizes. 

Sizing Responsibility

We provide detailed size charts, product specifications, and support to help you choose the correct size. 

As all items are made-to-order, the responsibility for selecting the correct size rests with the individual placing the order. We strongly recommend:

• Reviewing the size chart on each product page
• Comparing measurements with a similar garment you already wear
• Requesting a sample or sizing set (where available) for new wearers

Sizing & Exchanges - Branded Items

We understand that selecting the correct size online can sometimes be difficult.

As branded items are custom made, returns are not accepted for change of mind. However, at our discretion, we may offer an exchange for incorrect sizing under the following conditions:

• A remake and handling fee will apply
• The item must be unworn and returned in original condition 
• The request must be made within 30 days of receiving the order
• Approval is required prior to returning any items

Please note that not all items may be eligible for exchange, and standard production turnaround times will apply to replacement garments.

Change of Mind

We do not offer refunds for change of mind on any purchases, including online and in-store orders. 

For eligible non-decorated items only, we may offer an exchange or store credit, subject to the conditions below.

Decorated/Branded Items

Items that have been embroidered, printed, or otherwise customised with your Company branding cannot be returned of exchanged for:

• Change of mind
• Incorrect quantity ordered

Sizing exchanges may be considered strictly in line with the conditions outlined above.

Non-Decorated Items - Returns & Exchanges

Returns for non-decorated items are accepted under the following conditions:

• Items must  be unused, unworn, and in original condition
• All tags must remain attached
• Items must be returned in original packaging
• Footwear must be returned with the original box
• Returns must be requested within 30 days of receiving your order

Online returns may incur a 15% restocking fee and return postage is the responsibility of the customer or company (for change of mind returns).

In-Store Purchases

Claims for eligible returns or exchanges must be made within in 30 days of purchase. Please contact our team or visit us in-store to arrange this.

Non-Returnable Items

• Decorated/branded garments (unless faulty or incorrect)
• Underwear (unless faulty, due to hygiene reasons)

Faulty or Incorrect Items

If you believe an item is faulty, incorrectly supplied, or does not match your order, please contact us as soon as possible:

Phone: (02) 4577 5901

Email: sales@distinctiveimage.com.au

Please include photos and as much detail as possible. We will assess the issue and, where required, consult the supplier.

If an item is confirmed to be faulty or incorrect, Distinctive Image Workwear will arrange an appropriate remedy, which may include repair, replacement or refund.

Where are return is required for faulty or incorrect items, we will cover reasonable return postage costs.

Return Process (Online Orders)

Once your return is approved, please send items to:

Distinctive Image - Returns

7/31 Brabyn Street

Windsor NSW 2756

Items will be inspected upon arrival, and any approved exchange or store credit will be processed thereafter.